Our promise to you

At First Glimpse Ultrasound we aim to provide you with the very best 2D, 3D/4D, and HDLive ultrasound experience in Arizona. We understand babies and pregnancies are each unique in their own way. Sometimes the baby faces towards the mother's back, the fluid isn't very clear, or there are hands and/or feet in front of the baby's face, just to name a few. If your baby does not cooperate during your session we will bring you back again once at no additional cost to you. Rescans vary from 5-15 minutes and are done within 7 days of original appointment. Any additional rescans will only be $39. Must be within recommended gestational age for package.  (refunds or rescans are not available before 13 weeks)

We also offer a money back guarantee on our Gender Determinations. We are NOT wrong, so we are willing to offer you this guarantee: If we tell you the wrong gender after 13 weeks pregnant, we will refund your money or offer you a free 3D/4D ultrasound later in pregnancy. We first will provide you with a free recheck to confirm the gender.

SneakPeek Clinical guarantees their DNA gender test with 100% accuracy and backs it with a money back guarantee.  

Please contact our office in the event of an error.  

**If we are able to tell you the gender with certainty but you have your own doubts, we are happy to look again for a recheck fee of $39.  If we were wrong, this too will be refunded. **

At First Glimpse Ultrasound, we do our very best to create a beautiful and memorable experience using high-quality imaging and recording equipment. While we take great care with every session, we’re not professional audio/visual technicians — and occasionally, technical issues can pop up, such as a faulty cable or a glitch in the recording system.

 When something doesn’t work as expected — like missing heartbeat audio or a recording issue — we do our best to catch and correct it quickly. Your session will still include the video and photos promised in your package, but certain features may occasionally be unavailable due to these technical hiccups.

We do not offer refunds or complimentary rescans for technical malfunctions outside of our standard rescan or gender guarantee policies. That said, we’re always happy to talk with you and make sure you feel heard and cared for if something didn’t go as planned.

Thank you for your patience and understanding as we continue to give our very best — and for letting us be part of your amazing journey.